Earlier this year, we had the opportunity to attend the Elevate Summit, a conference for customer experience leaders aimed at growing small businesses and their teams.
We absolutely loved the talk that NerdWallet did on feedback, so here are our 6 favorite takeaways from their talk.
1. Don’t be afraid to give upward feedback
One of the most valuable skills we can teach ourselves and our employees is giving upward feedback - that’s right, letting the managers and leaders of our company know what we think. Some employees find it difficult to open up due to past experiences or, more frequently, because employees are nice people that are hesitant to rock the boat. Our takeaway? Focus on the important stuff. Only point out the things that really matter - and don’t be afraid to open up to your managers. If you’re a manager, don’t be afraid to open up to whoever is at the top. Upward communication is healthy and appreciated.
2. Be specific about your feedback requests
Asking for feedback can sometimes lead to too much feedback, or the wrong type of it. When you reach out to your team for feedback, let them know specifically what you’re looking for and what you hope or plan to do with that information.
3. Make the time for honest conversations
Set aside the time to have open conversations where goals and ideas are shared with your team in a work setting. This should be at a time and place where people can ask questions and get answers directly from the source instead of speculating.
4. Don’t feel the need to implement every idea
Let your team know you value their ideas, but don’t feel obligated to put everything into place. Only utilize the ideas that are really realistic and benefit the company. If you aren’t sure if an idea is necessary, ask for the time to think it over to understand its value.
5. Spread your feedback requests throughout the year
The best way to get valuable, thoughtful and relevant feedback is to ask for it at specific times throughout the year. Ask highly focused questions geared toward getting you the information you need.
6. Ask employees about their goals
When discussing employees' goals and directions, company leaders can’t tell employees what they aspire to be. Instead, present them with goals for their positions, but ask them for theirs, as well. Next, come up with a plan together for them to get there.
Do you have a favorite tip for taking or receiving feedback in the workplace? Let us know: @ch_threads